Refund Policy

1. General Policy

Because SetAIO’s services involve the immediate allocation of specialist time, tools, and third-party resources upon commencement, all payments are generally non-refundable once work has begun or a service has been activated, except as expressly set out below.

2. Service-Specific Refund Terms

a) One-Time / Project-Based Services

(e.g., website builds, app development, one-time optimization audits)

• A deposit or upfront payment (as specified in the Order) is non-refundable once work has commenced, as it covers time, planning, and resource allocation already committed.
• If the Client cancels before any work has started, SetAIO will refund payments received, less any non-recoverable third-party costs already incurred (e.g., licenses, domain purchases).
• Once a project reaches an agreed milestone and the Client has approved that milestone, fees tied to that milestone are non-refundable.

b) Recurring / Retainer Services

(e.g., monthly SEO, AIO, GBP management, CRM management)

• Monthly or recurring fees are billed in advance and are non-refundable for the current billing period once that period has started, as work and resource planning for the period is already underway.
• The Client may cancel future renewals at any time; cancellation stops future billing but does not refund the current or past periods.
• No partial refunds are issued for early cancellation mid-cycle.

c) Hosting & Infrastructure Services

Hosting fees are non-refundable once the hosting account has been activated, in line with standard industry practice for digital infrastructure services.

Non-Activation Exception: If SetAIO fails to activate a paid hosting service within ten (10) business days of receiving both payment and all required setup information from the Client, the Client may request a full refund in writing within seven (7) business days following that delay period. Refund rights lapse if not requested within this window.

d) CRM & Automation Setup

Setup and configuration fees are non-refundable once configuration work has begun, as this typically involves third-party platform costs and dedicated technical time.

3. Non-Refundable Circumstances

Refunds will not be issued where:

• The Client fails to provide necessary access, information, content, or approvals required to begin or continue work.
• The Client is dissatisfied with results that fall within the natural variability of SEO/AIO/marketing outcomes (rankings, traffic, and AI visibility are influenced by third-party platforms outside SetAIO’s control).
• The Client terminates the engagement early for reasons unrelated to a SetAIO service failure.
• A chargeback or payment dispute is filed without first contacting SetAIO to attempt resolution.

4. How to Request a Refund

Refund requests (where eligible under this Policy) must be submitted in writing to sales@setaio.com, including:

• Client name and account/order details
• Date of payment and service in question
• Reason for the refund request

SetAIO will review eligible requests and respond within ten (10) business days.

5. Chargebacks

The Client agrees to contact SetAIO to attempt resolution before initiating a chargeback with their card issuer or bank. Filing a chargeback without first attempting resolution may be treated as a breach of these policies, and SetAIO reserves the right to submit relevant records to contest an unwarranted dispute.

6. Changes to This Policy

SetAIO may revise this Refund Policy from time to time. The version in effect at the time of purchase governs that transaction, except where a revised policy is required by law or expressly agreed to apply retroactively.